Receptionist and front counter employees are often at the frontline and first contact with a client. If that contact presents as aggressive, angry, or upset sometimes it’s not easy to find a response to diffuse or sooth a situation. The Accidental Counsellor 1-day workshop equips participants how to handle difficult scenarios and provides a helpful, appropriate response. They learn how to take a calm and safe approach, while conveying empathy and encouraging cooperation.

The Accidental Counsellor Workshop will provide you with necessary skills and tools to be able to respond appropriately, efficiently and effectively to people in crisis or distress when there may not be a professional immediately available.

In community services work, we may often be the first point of contact for someone in crisis needing immediate assistance, and this workshop will provide you with the skills necessary to support heightened people appropriately.

Participants will gain a greater understanding of how to communicate more effectively and learn strategies to help foster effective and trusting relationships with clients or peers. The workshop is flexible and interactive, encouraging participants to ask questions, share their experiences, practice skills and engage in self-reflection.